Refund Policy

Last updated: September 4, 2026

Peak Simulators accepts eligible returns within 30 days of delivery. Electronic products are subject to a 14-day return period.

To be eligible for return, an item must be in the same condition in which it was received, with all original packaging, accessories, documentation and tags where applicable. Proof of purchase is required.

Return shipping costs are the responsibility of the customer unless the return results from an error by Peak Simulators or the item is defective, damaged, or otherwise subject to rights or remedies under applicable law.

A 15% restocking fee applies to eligible open-box returns.

Nothing in this policy limits any rights or remedies that cannot lawfully be excluded or waived under applicable law.

Starting a Return

Before returning an item, contact info@peaksimulators.com to request return authorization.

Because Peak Simulators products may be fulfilled from different warehouses, manufacturers, distributors or suppliers, the correct return destination may vary. We will provide return instructions and the appropriate return address once your request has been reviewed.

Do not return an item to the original shipping address, manufacturer, distributor or supplier unless instructed to do so by Peak Simulators.

Items returned without prior authorization may be refused. If Peak Simulators elects to accept an unauthorized return, a 15% restocking fee may apply.

Return Shipping

Unless otherwise stated, customers are responsible for arranging and paying for return shipping.

Approved returns must be shipped using UPS, FedEx, Purolator, DHL or Canada Post and must include tracking and Signature Required service.

Returns sent using an unapproved carrier or without signature confirmation may be refused.

The customer is responsible for the safe custody and condition of a return until it is received at the return location provided by Peak Simulators. Peak Simulators is not responsible for return shipments that are lost, stolen, misdirected, or not confirmed as delivered.

Original shipping charges are non-refundable except where required by applicable law or where Peak Simulators determines that a refund of those charges is appropriate.

Return Condition

Customers are responsible for packaging returned products securely and appropriately.

Returned products must arrive in the condition required by this policy. Products that are damaged, scratched, scuffed, incomplete or otherwise reduced in condition as a result of inadequate packaging, handling, use or return shipping may be subject to a reduced refund or may not qualify for a voluntary return, to the extent permitted by applicable law.

Discounted Items

Items purchased at a discounted price are eligible for return only if the original product packaging remains sealed and the item otherwise meets the requirements of this policy.

Discounted items that have been opened are non-refundable.

If an opened discounted item is returned without authorization, it may be returned to the customer at the customer's expense.

This restriction does not limit any rights available for defective, damaged, incorrect or materially misrepresented products under applicable law.

Damaged, Defective or Incorrect Items

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, or different from what you ordered, contact info@peaksimulators.com as soon as possible so we can review the issue and determine the appropriate resolution.

Where applicable, we may request photographs, packaging information, serial numbers or other reasonable information needed to assess the issue or process a carrier, supplier or manufacturer claim.

Non-Returnable Items

Custom-configured products, personalized products, special-order items and products specifically procured for a customer are non-returnable and non-refundable where permitted by law and disclosed as such before purchase.

Gift cards are non-returnable and non-refundable except where required by law.

Please contact us before purchasing if you are unsure whether an item is considered custom or special order.

Exchanges

We do not process direct exchanges.

If you would like a different product, request a return for the original item. Once the return is accepted, the replacement product may be purchased separately.

Refunds

Once an authorized return has been received and inspected, Peak Simulators will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method, less any applicable restocking fee or permitted deductions.

Your bank, credit card issuer or payment provider may require additional time to process and post the refund after it has been issued by Peak Simulators.

Contact

For questions regarding returns or refunds, contact:

Peak Simulators
Email: info@peaksimulators.com