Shipping policy

 

Shipping Policy

Welcome to Reboot Racing Edmonton (WEM). We are committed to providing you with a seamless shopping experience, including reliable and timely shipping services. Please review our shipping policy to understand our processes and timelines.

Processing Time

  • Order Processing: Orders are typically processed within 1-7 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • Order Fulfillment: After your order has been processed, it will be prepared for shipment.

Shipping Rates & Delivery Estimates

  • Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. Rates may vary based on the shipping method selected and the destination of your order, as well as weight and size of your package.

  • Delivery Times: Estimated delivery times depend on your location and the shipping method chosen at checkout, and may vary depending on shipping method, package weight, size, and preferred shipment type (e.g. Priority, Ground, etc). Shipping times are estimated between (on average) 5 to 14 business days.

Please note that delivery times are estimates and may vary due to factors outside of our control, such as carrier delays, weather, or customs processing.

Shipping Destinations

  • Domestic Shipping: We ship to all addresses within Canada at this time. For international shipping, please contact us.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation though your preferred contact method with a tracking number. You can use this number to track your order through the carrier’s website.

Additional Fees

  • Your order may be subject to customs duties, taxes, or other fees imposed by the destination. These charges are the buyer's responsibility and are not included in our shipping charges. Please check with your local customs office & couriers for more information on potential fees.

Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. boxes. Please provide a valid street address for delivery.
  • Restricted Areas: We currently do not ship to certain regions due to carrier limitations or legal restrictions. If your location is affected, you will be notified during checkout.

Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact us immediately. We will work with the carrier to resolve the issue and ensure you receive your order. 

  • Damaged Packages: If your order arrives damaged, please retain all packaging materials and contact us within 48 hours of delivery. We will assist you in filing a claim with the carrier.

Changes & Cancellations

  • Order Changes: If you need to change your shipping address or any other details of your order, please contact us as soon as possible. We will do our best to accommodate your request, but once the order has been shipped, we cannot make any changes.

  • Order Cancellations: You may cancel your order within [e.g., 24 hours] of placing it, as long as it has not yet been shipped. After the order has been shipped, cancellations are no longer possible.

Contact Us

If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at edmonton@rebootracing.ca. We’re here to help!

Thank you for shopping with Reboot Racing!